Who we are
Our website address is: https://trudyletters.com.au.
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract an essay writer website my writing paper y location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
If you have questions or concerns regarding this statement, you should first contact Trudy Henley at email@example.com
Collection of Information
In order to use the Trudy Letters website, we may require information from you in order to provide the best service possible any may include your first and last name, email address and mailing address.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
Any information collected by Trudy Letters is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
Use of Collection Information
Any details collected from Trudy Letters’ customers is required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.
The information you provide is used to process transactions, send periodic emails, and improve the service we provide. We do share your information with trusted third parties who assist us in operating our website, conducting our business and servicing clients and visitors. These trusted third parties agree to keep this information confidential. Your personal information will never be shared with unrelated third parties.
Storage of Collected Information
The security of your personal information is important to us. We never permanently store complete Credit Card details. Stripe is out payment processor partner. Stripe is the only entity who has access to your credit card number.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at firstname.lastname@example.org
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Trudy Letters may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose.
Trudy Letters does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the Trudy Letters site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of trudyletters.com.au
After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will attempt to send your art prints, foiled art prints and greeting cards (pre-made goods) via courier within 2-5 working days; however if goods are unavailable delivery will take a little longer.
Any made to order items (posters) will be shipped up to 2-3 weeks from the order date.
refund & returns policy
No refunds will be given if you have simply changed your mind, as per Australian Consumer Law.
As per Australian Consumer law, if there is a minor problem with a product, Trudy Letters can offer a free repair of the product rather than issue a replacement or refund. If there is a major defect or problem then you are entitled to a full refund or replacement (substantially different or unfit from its purpose or description, and it would not have been purchased in that condition) then the customer is entitled to a full refund or replacement
If the item(s) ordered were damaged in shipping, please contact us in writing via email at email@example.com within 3 days of delivery and we will gladly work to resolve the situation for you.
You may be asked to submit a digital photo of the damaged item(s) and the packaging it arrived in (for purposes of shipping insurance claims), along with your order number and a brief description of the damage to the item(s). You will receive a confirmation email within 2-3 business days confirming receipt of your request and replacement(s) will be sent to the original mailing address.
Items missing from your order must be reported within 3 days of delivery via email to firstname.lastname@example.org and will be eligible for replacement, exchange, or in the case where the product is no longer available, a refund or shop credit may be issued.
This refund policy for damaged goods does not apply to goods which have been opened before delivery or damaged after delivery, or if any attempt has been made to alter the product or if they have torn. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit; therefore advise you take out shipment registration of insurance with your postal carrier. Trudy Letters will not be responsible for parcels lost or damaged in transit if you choose not to insure.